Store policy
Refund Policy
Cancellation, accepted-order finality, rescheduling, missed pickup, seller cancellation, and refund handling.
- Last updated
- 2026-07-06
- Policy version
- 2026-07-06-v1
Cancellation and final orders
Orders may be cancelled by the buyer before the seller accepts the order. Once the seller accepts an order, the order is final because ingredients, scheduling, and preparation may already be committed.
Rescheduling and missed pickup
If you need to reschedule pickup, message the seller from your order page as soon as possible.
If pickup is missed with no communication, the seller will cancel the order and refund any payment that was already made. This should be avoided because it creates wasted preparation time and product.
Seller cancellation
If the seller cancels an order, any payment already made will be refunded. Refunds are handled through the original or mutually coordinated manual payment method when possible.