Store policy
Pickup Policy
Pickup timing, ready-for-pickup details, alternate pickup-person communication, and missed pickup handling.
- Last updated
- 2026-07-06
- Policy version
- 2026-07-06-v1
Pickup-first orders
Orders are pickup-first. After the seller marks an order ready for pickup, pickup details will be shared through the order flow or direct order communication.
Pickup is expected the same day the order is ready for pickup unless the buyer and seller clearly coordinate a different arrangement in order messages.
Alternate pickup person
If someone else will pick up your order, communicate that clearly in the order messages before pickup. The pickup person should be able to identify the order and buyer.
Rescheduling and missed pickup
If you cannot make the pickup time, message the seller as soon as possible. Missed pickup with no communication will result in seller cancellation and refund of any payment already made.