Store policy
Allergen Notice
How buyers should communicate allergy concerns and the limits of allergen handling.
- Last updated
- 2026-07-06
- Policy version
- 2026-07-06-v1
Communicate allergen concerns
We take allergens seriously. If you have an allergy or sensitivity, include the concern in your order notes and use order messages to confirm details with the seller before fulfillment.
The seller will review communicated allergen concerns and will avoid requested allergens when the order can be safely fulfilled.
When a request cannot be handled
Some requests may not be possible. If an allergen request cannot be safely handled, the seller may cancel and refund the order.
No broad allergen-free guarantee
Products may be prepared in a kitchen where common allergens or allergen-containing ingredients are present. Allergen-free orders are not guaranteed unless the seller confirms the request in writing for that specific order.